As a Service Operator - EUROsaas sp. z o.o. - we are aware of an importance of quality assurance for our system and obligations to our customers. Therefore we maintain and constantly improve the quality of our service by:
- carefully testing the software before each release to production,
- service availability monitoring,
- quality internal reporting,
- evaluation of results and making decisions for improvement.
Find below some key efforts we make to ensure high quality of our service:
- we outsource server hosting to best quality providers in the market,
- we implement industry best standards in software testing:
- division of responsibility between maker and checker
- separate environments for development, test and production
- change management supported by specialized software
- test automation in some areas
- source code management
- service availability is being monitored 24/7/365,
- SLA for service response time:
- miniBilans, mBilans - within 2 days
- maxBilans - within 24 hours
- in reality our response time is usually no longer than 60 minutes between 9am - 5pm working days
- we ensure 99.7% up time,
- users are informed of any scheduled maintenance breaks.